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Frequently asked Questions

[/vc_column_text][vc_empty_space height=”30px”][vc_toggle title=”What is a surcharge?” style=”round” color=”black”]A surcharge, also known as a checkout fee, is an additional fee that a merchant adds to the listed or stated purchase price to cover the cost of credit card acceptance.[/vc_toggle][vc_toggle title=”What can I surcharge?” style=”round” color=”black”]Surcharging applies only to credit transactions in the U.S. and U.S. territories. Debit and prepaid cannot be surcharged.[/vc_toggle][vc_toggle title=”Can all businesses do it?” style=”round” color=”black”]Any merchant in a qualified state (42 out of 50 States) may elect to surcharge by following all the requirements set by credit card networks. Merchants may not Surcharge if they are located in the following States: Colorado, Connecticut, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas.[/vc_toggle][vc_toggle title=”Is there a limitation on how much I can surcharge?” style=”round” color=”black”]This fee is capped at 4% or the merchant’s actual cost of acceptance, whichever is lower.[/vc_toggle][vc_toggle title=”How do I let my customers know about the surcharge before they check out?” style=”round” color=”black”]Once enrolled into the merchant surcharge program, we will provide you with the terminal that displays the surcharge on the receipt. You will also be provided with the signage to be displayed at your business location.[/vc_toggle][vc_toggle title=”Returns and occasional chargebacks sound very complicated with the surcharge?” style=”round” color=”black”]Merchant Surcharge makes it very simple. On a chargeback or a return the purchase amount plus the surcharge will be credited to the cardholder.[/vc_toggle][vc_empty_space height=”30px”][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle” parallax=”content-moving-fade” wpex_bg_overlay=”dark” css=”.vc_custom_1605717479511{background-image: url(https://ostpayments.com/wp-content/uploads/2020/11/subHeader_cards.jpg?id=226) !important;}” min_height=”400px”][vc_column][vc_column_text text_align=”center” color=”#ffffff”]

*OST Payments will provide a free surcharge

compliant terminal for all qualified merchant

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*The following states do not allow surcharge: CO, CT, KS, ME, MA, OK, AND TX.

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See if you Qualify

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